Returns, Withdrawal, and Refunds

When the right of withdrawal applies, you have 14 calendar days from receipt of your order to notify us of your decision to return it.

As these are perfumery products, they must be kept unopened and unused, with their original packaging completely intact, including the seal and the outer transparent wrapping.

Decants and personalised products Decants or other products prepared specifically according to the individual instructions or specifications of the customer may be excluded from the right of withdrawal when they are legally considered personalised products.

The direct costs of return shall be borne by the customer, except in the case of a defective product, an error on the part of Myscentory, or where the law provides otherwise.

Where withdrawal is applicable, we will refund the amounts legally due, including the cost of standard initial shipping. If you chose an Express service, the additional cost above standard shipping will not be refundable.

The refund will be made using the same payment method used for the purchase and may be withheld until we have received the returned products or proof of their return has been provided.

Would you like to request a return?

Write to us at orders@myscentory.com with your order number, or use our <u>contact form</u>.

Damaged orders or incidents

If your order arrives damaged or significantly exceeds the estimated delivery time, please contact us with your order number. In the case of damage, we may request photographs of the packaging and the affected products in order to process the incident.